Important Information
Policies
To help make your stay at The St. Regis Toronto in Toronto as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
The main stay conditions cover arrival, pets, parking, smoking, and accommodation requirements.
The St. Regis Toronto has policies covering check-in, check-out, guest age, identification, children, pets, smoking, parking, and cancellations. Check-in begins at 4:00 PM and check-out is at noon, with the minimum check-in age set at 18. Guests must provide photo identification and a credit card at arrival. Pets are welcome, with a non-refundable CAD 150 pet fee per stay. The property is smoke-free. On-site parking and valet parking are available at CAD 70 per day, with vehicle height restrictions and electric-vehicle charging facilities. Children are welcome, while the exact occupancy and bedding arrangements depend on the selected room. The hotel's amenities may have individual operating requirements, including appointment requirements for spa treatments. Cancellation conditions depend on the selected rate and reservation.
- Check-In
Check-in begins at 4:00 PM. The minimum age for check-in is 18, and guests must present valid identification at arrival.
- Check-Out
Check-out is by 12:00 PM. Early arrival or later departure can be requested, but availability is not guaranteed.
- Minimum Age and Identification
The minimum check-in age is 18. Guests should have valid photo identification available at arrival.
- Children
Children are welcome at The St. Regis Toronto. Accommodation capacity and sleeping arrangements depend on the selected room or suite.
- Pets
Pets are welcome. A non-refundable pet fee of CAD 150 per stay applies. Service animals are welcome without a fee or documentation.
- Smoking
The St. Regis Toronto is a smoke-free property. Smoking is not permitted inside guest accommodations or designated non-smoking areas.
- Parking
On-site parking and valet parking are available at CAD 70 per day. The listed vehicle height restriction is 3.35 metres. Electric-car charging is available at the property.
- Cancellation
Cancellation conditions vary according to the selected accommodation and rate. The applicable terms should be reviewed before completing a reservation.
- Special Requests
Special requests are subject to availability. Spa treatments require appointments, while specific accessible room features should be confirmed when selecting an accommodation.